Fire & EMS Training VaultHelp & support
Get help with your records, reminders, account, or subscription.
Updated September 20, 2026
Contact Mark
Hammond Publishing and Digital Media
hammondpublishingmedia@gmail.com
Email supportThis opens your email app. Nothing is sent until you send the email.
What to include
- The email address you use to sign in.
- Your phone or computer type and browser.
- What you were trying to do and what happened.
- The error message, or a screenshot with unrelated personal information removed.
Do not send your password, verification codes, full payment-card number, or patient information. Only send a training document if it is needed to investigate the issue and you are authorized to share it. Support is handled by a person; an immediate response is not guaranteed.
Quick Start Guide
Open or download the PDF guide
Phone setup & notifications
Phone & notification instructions
Common questions
I cannot sign in or find my verification email.
Use the email associated with your account. Check your junk or spam folder for verification messages. Use the recovery option on the sign-in screen if you have forgotten your password. If you still cannot get in, email support; never share a verification code.
How do I save my own backup?
Select Complete backup in the app and save the downloaded file somewhere you control. Keep important original certificates and reports as well. Download documents before any storage-removal deadline.
My imported report shows the wrong hours.
Compare the import review with the original report, including page coverage, dates, instructor versus student hours, categories, and possible duplicates. Do not confirm totals you believe are wrong. For older records, you can use documented starting hours instead of importing every class. Contact support with the specific mismatch.
Why am I not receiving reminders?
Open Reminders on the device that should receive them. Check that notifications are allowed, the device is linked to your account, and the credential's expiration date and reminder settings are correct. A computer's permission does not automatically enable your phone. Credential reminders also require trial, tester, or active paid access.
How do I cancel or update my card?
In your account's subscription section, choose Manage subscription. Complete the cancellation or payment-method change in the billing portal, then check the resulting status. See subscription terms for renewal and refund details.
What happens after my trial or subscription ends?
You have a 30-day grace period to view and export records or subscribe. After advance email warnings, your account and all saved records are scheduled for permanent deletion. Free testers are exempt. Read the complete storage rules.
How do I request account deletion or a privacy correction?
Email hammondpublishingmedia@gmail.com from your account email if possible. Tell us what you want corrected or deleted. We may verify ownership. If you also want to cancel a paid subscription, say so explicitly or cancel through Manage subscription.