Fire & EMS Training VaultSubscription & terms
Straightforward pricing, cancellation, and record-storage rules.
Updated September 20, 2026
Your personal training record
Fire & EMS Training Vault is operated by Mark Hammond under the business name Hammond Publishing and Digital Media. It helps you organize training, credentials, and evidence. It does not issue certifications or replace your department's or certifying agency's official records. We are not affiliated with or endorsed by Acadis, IFSAC, Pro Board, or a state certification authority.
Review imported hours, dates, category matches, and duplicates before relying on them. Progress estimates, including Kentucky Basic 1 and Basic 2 tracking, are planning tools; the responsible authority determines eligibility. Reminder delivery depends on correct dates, account settings, device permission, and service availability. This is not an emergency alerting or dispatch service.
Individual plans
Every individual tier includes the complete app; the higher tiers add document storage. The Standard subscription already includes 2 GB. Applicable taxes are added at checkout. The billing interval and total are shown before you pay. Plus and Premium cannot be purchased until their checkout options are activated.
Department plans
Planned annual department packs are 10 licenses with 20 GB pooled storage for $249, 20 licenses with 40 GB for $449, 30 licenses with 60 GB for $629, and 40 licenses with 80 GB for $799. Each purchased license contributes 2 GB, including an unassigned license held for later use. Department enrollment, license assignment, administrator controls, and tax-exempt review are still being prepared and cannot yet be purchased.
Free trial and testing
The free trial lasts 10 days and does not require a payment card. It does not automatically become a paid subscription. Your account shows its trial end date. Choosing to buy a subscription starts paid access immediately, even if trial time remains.
Existing free testers retain free access. A screen marked “Test mode” or “Subscription testing” is a sandbox and does not charge real money. Do not enter real card information into a test checkout.
Renewal and payment
When you explicitly purchase a monthly or annual plan, it renews automatically at that interval until canceled. Stripe handles checkout and subscription management. If payment fails, update your payment method and resolve any outstanding invoice through Manage subscription. Once no free trial, tester access, or active paid subscription applies, adding or changing records and automatic credential reminders are paused. Existing records remain readable during the account grace period described below.
How to cancel
- Sign in to your account.
- Find your subscription section and select Manage subscription.
- Choose cancellation in the billing portal and complete its confirmation steps.
- Check the end date shown in the portal or app.
Cancel before your next renewal to prevent that renewal charge. Cancellation normally takes effect at the end of the paid period, and access continues through that period. Removing the app, disabling notifications, signing out, or deleting a training record does not cancel billing. If you cannot access the portal, contact hammondpublishingmedia@gmail.com for help.
Billing questions and refunds
Cancellation stops future renewals; it does not automatically refund a payment already made. Contact hammondpublishingmedia@gmail.com to request review of an incorrect charge, duplicate payment, or refund. Include your account email and the date and amount of the charge, but never send a full card number or security code. Requests are reviewed individually, and any refund or cancellation rights required by applicable law still apply.
What happens to your account after access ends
After your free trial or paid access ends, you have a 30-day grace period to subscribe or download a complete backup. During this period you can view and export your records, but adding or editing records requires a subscription.
After the grace period, your account, training history, certification details, uploaded photos and PDFs, saved versions, and reminder settings are scheduled for permanent deletion. Renew before the deadline displayed in your account to keep your records. Downloaded backups remain under your control.
We send email reminders three days and one day before your trial ends, then an email when the grace period starts and deletion warnings seven days and at least 24 hours before deletion. Push reminders may also appear on your verified devices. Automatic account deletion is paused during prelaunch testing. After activation, deletion requires confirmation that the required warning emails were delivered. A late or failed warning extends or holds the deadline. Delivery confirmation does not mean that you have read the email.
Existing designated testers and paying subscribers are exempt. Previously promised trial end dates are honored. Deletion runs in batches and may take longer than the displayed deadline. Once permanently deleted, records cannot be restored from the app. Limited billing or security records may remain where required.
This rule is separate from the recovery period for files you deliberately delete or replace. Account deletion removes the training and certification records too.
Your responsibilities
Keep your sign-in secure, provide accurate information, and upload only content you have permission to store. You retain ownership of your content and authorize us and our service providers to process it as needed to operate the app. Do not upload malicious files, access another person's records, or disrupt the service.
Keep independent backups of important records. Features and requirements can change; review official certification requirements directly with the issuing authority. We may restrict access to address abuse or security issues. Material changes to pricing or subscription terms will be communicated before they apply where required. These terms do not exclude rights or protections that cannot be waived under applicable law.
Privacy and support
Read our privacy policy for data handling and retention details. For account, billing, privacy, or deletion requests, visit Help & support or email hammondpublishingmedia@gmail.com.